Operational excellence and its delivery are ever more critical in today’s
increasing competitive global market and are fundamental in both the winning and retaining of key contracts. Service delivery through highly motivated focused teams and transparent measurements will help ensure profit maximisation and support future and on-going business strategy. Operational Excellence is both fundamental in supporting the delivery of business strategy and critical to its bottom line performance. This course will identify the key drivers and linkages to Operational Excellence which includes Service Delivery, Leadership, Operational Performance Measurement and Continuous Improvement. In summary, it is about delivering “Results through People” by ensuring their buy-in, complete engagement and ownership of the Business Vision and Strategy.
Benefits of Attending
- Understand and appreciate the key drivers in delivering Operational Excellence
- Ensure alignment of the operational function to the overall business strategy
- Financial delivery including budgetary principles and team buy in.
- Deliver service excellence through a customer centric culture
- Support the human resources framework through staff appraisals
- Lead, manage and motivate your teams to exceed expectations
- Effectively monitor, measure and manage operational performance
- Achieve significant improvements in service delivery and staff engagement
- Become a Certified Business Operations Professional (CBOP™)
To immediately book your place at this event, contact me as soon as possible on tel.: +254 (0) 20 426 9000 or fax back the completed and signed registration form herewith attached to +254 (0) 20 374 5796 for our attention.